Contains sections on: SecurityEmergency Procedures (medical, fire, gas/chemical leak, bomb threat)Aquatic Staff ResponsibilitiesPool Rules (general, aquafit, lane swim, lessons)LifeguardingAccident Re...
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This presentation discusses a number of important questions:In this ever-changing world what are the demographic trends that will confront service providers in North America, especially Canada and Que...
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This presentation, from the Parks and Recreation Ontario 2002 Annual Forum, provides information on what it takes to become a truly customer-centric organization. It looks at the roots of customer ser...
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This is the final report on a survey commissioned to determine customer satisfaction with municipal golf courses in Regina, and to assist in developing appropriate pricing for green fees and passes.
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This report provides a statistical summary of survey responses. The survey addressed five key areas: level of satisfaction with operation of the golf course, food & drink services, pro shop, overall i...
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This document includes the City of Prince George Mission Statement and Customer Service Standards.
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This presentation, from the 2004 Canadian Parks and Recreation Association Annual Conference describes the establishment, in Surrey B.C. of a Task Force on Diversity, and the resulting Intercultural M...
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This 2 page form is for reporting customer complaints, injuries, child management incidents, missing person, vandalism, theft, accidental damage and lost items.
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The Customer Service/User Group survey was initiated to measure customer and user group satisfaction with the service and facilities provided by the Leisure Services Department. The survey results wil...
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This questionnaire asks about satisfaction levels with rental facilities.
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This presentation was made for the SOLGM/NRB Customer Service Award. It includes information about staff restructuring, customer service monitoring, standards of customer service, flow charts and samp...
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This survey of customer satisfaction, and accompanying letter, was used as an example in the Branding and Benefits and Beyond the Words Customer and Service presentations at the Parks and Recreation O...
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This survey was intended to provide a snapshot in time that can be used to develop a customer profile and a record of customer satisfaction.
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Provides an overview of general policies and procedures for all lifeguards as well as those specific to each pool. Topics covered include:off rotation and on rotation duties, evaluation of swimming le...
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In 2004 the City of Saskatoon Leisure Services Branch noticed a significant drop in admission revenues at our leisure centres. Upon further study it was noted that a significant number of leisure card...
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A brief customer questionnaire regarding programs of the park system.
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A form for soliciting suggestions and comments from the users of recreation facilities.
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