Customer Service

Here are examples of customer satisfaction surveys, and municipal staff policies on customer service. 

Bringing Customer Service Excellence to the People: Coming Together for the People

Co-presenters: Colin Service, Jamie Boyle Customers typically visit main locations, such as City Hall or administrative offices, to...

Comment Card

This comment card is meant to gather information on customer satisfaction with programs and facilities.

Community Recreation and Parks: Striving for Service Excellence / Loisirs et parcs communautaires : viser l’excellence du service by Brenda Clarke & Greg Scott

Describes the ten organizational competencies of the Service Excellence Program (SEP), a key initiative designed for municipal recreation...

Customer Care Centres - Providing Ordinary Services at Extraordinarily Convenient Locations

Defines a Customer Care Centre, looks at how it was introduced and how it works, operating structure, services offered, and measuring...

Customer Feedback: How to Streamline its Collection and Use

Co-presenters: Darryl McWilliam, Town of Oakville, and Juanita Bueschleb, City of Brampton Customer feedback about programs and...

Customer Service is Our Game

Co-Presenters: Martha Neely and Luke Hilts, City of Markham As a recreation practitioner, you are a leading expert in customer...

Customer Service Strategy

Document outlining a customer service roadmap with goals, objectives and related strategies to become a leader in customer-centric...

Customer Service Survey

This questionnaire asks about satisfaction levels with rental facilities.

Customer Service: A Game of Attitude

Outlines five simple steps that can help any employee to become a manager of conflict, while continuing to provide and maintain quality...

Designing the Customer Experience

This presentation focuses on ways to think about and understand the experience of parks and recreation users. Experiences live inside...

Drop-in Fitness Evaluation

Provides the results of an online survey of fitness class participants. Describes methodology, participant classifications, and more.

Guide to Aboriginal Edmonton 2010-2011

A guide produced by the City of Edmonton’s Edmonton Aboriginal Urban Affairs Committee (EAUAC), in partnership with the Edmonton Aboriginal...

How Did We Do Today?

This short questionnaire collects cusomter satisfaction data about facilities, programs, concessions and customer service.

Measuring Customer Value and Satisfaction for Parks and Recreation

This unique resource was designed to help municipalities measure key indicators of success in recreation and parks. This resource, which is...

Parent Newsletters

Sample of two monthly newsletters, and of one advising of upcoming registration for the next session.

Parental Swim Lesson Evaluation Form

This evaluation form asks parents to comment on the instructor, class scheduling, facility and fees as well about other lessons the child...

Perceptions of quality service delivery in community recreation (2002)

The purpose of this study was to investigate the quality of service expectations and levels of perceived service delivery within a...

Richmond Guide for Newcomers

Welcomes newcomers and provides information to help them learn more about the city and the services available. Provides a checklist, and...

Summer Camp Evaluation Form (Hanover)

This evaluation form collects data from parents about program scheduling and content, costs, staffing, registration and communication.

Summer Camp Evaluation Form (Oshawa)

This is an evaluation form covering various items, for parents/guardians to complete with respect to a summer camp attended by their child.

Summer Playground Program Satisfaction Survey

This survey form asks parents how the program has impacted their children in terms of life skills, physical fitness and other...

Summer Satisfaction Survey - 2010

This is a survey to determine the satisfaction of parents with summer camp programs.

Team Relations - From Judgements to Understanding

Co-Presenters: Graeme Hay and Juanita Bueschleb. All too often the roles and responsibilities of staff members in different positions...

Understanding the People Who Use Your Facility

Quickly profiling users with easy-to-understand techniques allows connection and communication at a level most facilities will be unable to...

User Group Survey

This questionnaire asks about user satisfaction with the facilities and services provided.

Using Quality to Drive Service Improvement

Using a quality management system can drive business and social results. Dovercourt Recreation Association has imported Quest, the quality...

WAMP Up Your Parks: Innovative Parks Asset Management

Co-Presenters: Todd Reichardt and Troy Sykes This presentation looks at how to apply the Plan-Do-Check-Act cycle to your People, Processes...

Yardstick Parkcheck - Measure, Compare, Perform

Looks at Yardstick, which is an industry owned and driven project that uses benchmarking to measure, compare and improve service. It uses...
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