ASSISTANT SUPERVISOR - RECREATION PROGRAMS (CHILDREN & YOUTH)
Expiry Date: Friday, March 31, 2017
Opening Statement Kingston’s vision of being a smart, livable 21st century city is fast becoming reality. History and innovation thrive in our dynamic city located along the beautiful shores of Lake Ontario, an easy drive from Toronto, Ottawa and Montreal, in the heart of eastern Ontario. With a stable and diversified economy that includes global corporations, innovative start-ups and all levels of government, Kingston’s high quality of life offers access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.
Position Summary Reporting to the Supervisor, Recreation Programs, this position will develop and operate children and youth focused recreation programs and events to meet the needs of the community;
KEY DUTIES & RESPONSIBILITIES: Program Development: • Develop and implement innovative programming to meet the needs of a diverse population; • Continuously analyze and modify existing programs and processes; • Implement and support all aspects of a comprehensive youth engagement strategy including youth committee facilitation, youth friendly advocacy and special projects; • Research community needs, demographics, trends and best practices for recreation programs to ensure they are appropriate and targeted effectively; • Liaise with other children and youth serving agencies to maximize community opportunities, benefits and planning of programs and services; • Conduct program quality assurance through ongoing program visits, observations, customer engagement and performance measures; Supervision: • Ensure a safe program environment for the public and staff in accordance with applicable, guidelines, policies and procedures; • Recruit, supervise, develop, motivate and evaluate part time, seasonal, contract staff and volunteers; • Lead ongoing training for compliance with legislative, corporate and industry standards; • Provide ongoing supervision, leadership, coaching and recognition to staff and volunteers; • Develop and deliver a proactive recruitment and retention plan for program staff; Customer Service: • Provide timely and effective resolution of customer complaints that meets the customers’ expectations using solid judgment, decision making and effective communication skills; • Liaise with internal and external groups as required related to programs, services and events; • Encourage community involvement from a programming perspective; • Interpret City and departmental policies and procedures for residents and staff; Administrative Functions: • Prepare and verify payroll entry; • Prepare and follow up on incident /accident reporting; • Collect and analyze data related to programs, customer satisfaction, revenues and expenses; • Develop and monitor staff and volunteer schedules; • Document staff and volunteer training, ensuring staff certifications remain current; • Review and maintain training manuals; Budget: • Monitor and report on expenses and revenue actuals and forecast; • Purchase and manage inventory of program supplies and materials; • Perform other related duties as assigned.
Qualifications, Competencies Two (2) year diploma in Recreation, Physical Education or related field; Two (2) years' related experience in children and youth program design, staff supervision and administration;
Must hold and maintain certifications as follows: • Standard First Aid and C.P.R. – C • HIGH FIVE Principles of Healthy Child Development Working knowledge of registration software an asset;
Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.
Skills, Abilities, Work Demands Must possess and maintain a valid class “G” Ontario driver’s license, and satisfactory driver’s abstract, with the ability to provide own transportation; Must obtain and maintain satisfactory CPIC (Criminal Record Check), including Vulnerable Sector screening at own expense at time of hire; Excellent customer service skills and experience; Proficient in Microsoft Office (Word, Outlook and Excel); Sound judgment and decision making skills; Effective written and oral communication skills; Ability to excel in a team setting; Specific and current knowledge of children and youth programming; Demonstrated proficiencies in community outreach programming and initiatives; Demonstrated ongoing professional development and knowledge of best practices in children and youth programming; Ability to deal courteously an effectively with all levels of staff, program participants, and members of the general public; Schedule includes days, evenings and weekends; hours must be flexible to accommodate program requirements.
Closing Statement Please apply to Career Opportunities at: www.cityofkingston.ca/Careers Your resume must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to.
We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment and selection process. Applicants need to make their needs known in advance. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.