Beyond the Words Customer and Service: To Create a Service Driven Agency

Publisher/Sponsor: 

Class Software Solutions
Author/Presenter: 
Cathy Matheson

This presentation, from the Parks and Recreation Ontario 2002 Annual Forum, provides information on what it takes to become a truly customer-centric organization. It looks at the roots of customer service in an organization, identifies how to align employees with organizational values, and suggests ways to communicate to customers - ideas and tools for excellence in service delivery.

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