Community Recreation and Parks: Striving for Service Excellence / Loisirs et parcs communautaires : viser l’excellence du service by Brenda Clarke & Greg Scott


Brenda Clarke and Greg Scott

Describes the ten organizational competencies of the Service Excellence Program (SEP), a key initiative designed for municipal recreation and parks departments and potentially other recreation organizations. Presents SEP's value and benefits, the process used for developing and testing the tools, the leadership utilized, application, and principles and themes that emerged. Shares the longer term vision and plan for SEP as well as the anticipated challenges and strategies.

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