Customer Service is Our Game
Co-Presenters: Martha Neely and Luke Hilts, City of Markham
As a recreation practitioner, you are a leading expert in customer service. This presentation reviews the secrets of great customer service, looks at handling challenging situations with confidence, the “thank you effect,” and identifies 15 customer service skills that every employee needs. It provides take home tips to help participants live and breathe customer service in day-to-day interactions.
A presentation from the 2015 Parks and Recreation Ontario Educational Forum and Trade Show