Foundations for Delivering Service Excellence
Presenters: Greg Scott / Elaine Betchinski / Brenda Clarke
Presenters provide an overview of ARPA’s new Service Excellence Program (SEP), a comprehensive system with practical tools to support organizational assessment and development, recognize best practices, and advocate for outstanding contribution of our parks, recreation, arts, culture, sports, fitness and community building services. The program shows how this field’s 10 Core Competencies, 88 Practice Guidelines and over 550 Quality/ Quantity Indicators PROVES and validates our organizational ability and valuable return on investment and provides a credible and consistent foundation for planning, budgeting and organizational development strategies.
Presentation from the 2011 Alberta Recreation and Parks Association Annual Conference and Energize Workshop