Yardstick – The measure of performance. Using benchmarking to measure, compare and improve performance
Yardstick, the industry owned benchmarking project, demonstrates how the measurement of service delivery and business practices when compared with our peers, can be used to drive business improvement. This presentation describes how benchmarking can be applied to improving parks management and how the measurement of an organization's performance can be easily implemented.
Presentation from the 2013 Alberta Recreation and Parks Association Parks Forum