Yardstick Parkcheck - Measure, Compare, Perform

Publisher/Sponsor: 
Author/Presenter: 
Chris Rutherford

Looks at Yardstick, which is an industry owned and driven project that uses benchmarking to measure, compare and improve service. It uses management measures to collect the quantitative and management information about a service, and visitor measures – an on-the-spot survey of users to record visitor expectations and satisfaction to identify gaps in levels of service.

A presentation from the 2013 Parks and Recreation Ontario Educational Forum and Trade Show.

PDF icon Yardstick Parkcheck

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