Call Toll-Free and Speak to a Dietitian

Organization Sponsor: EatRight Ontario

Organization Partner: Ontario Ministry of Health Promotion and Sport (now Ministry of Health and Long-Term Care)

URLs: 

Program Description

EatRight Ontario wants to help you improve your health and quality of life through healthy eating. This service provides easy-to-use nutrition information to help you make healthier food choices.

Registered Dietitians provide EatRight Ontario visitors with feature articles on food and nutrition, meal planning advice, healthy eating tips, and recipes. We cover a wide range of interesting topics that are updated on a regular basis. Topics include Family Nutrition, Healthy Eating, Healthy Weights, Seniors Nutrition, and Disease Prevention.

EatRight Ontario allows you to ask nutrition-related questions and receive feedback by phone or email from a Registered Dietitian. Nutrition tools and links offer many additional resources to support you in developing healthy eating habits for you and your family.

EatRight Ontario is your first stop for trusted information and advice on nutrition and healthy eating.

This service was introduced in support of the Government of Ontario’s goal to improve the health of individuals and communities in Ontario.

There are many confusing nutrition messages and many people have healthy eating questions that are not being answered. EatRight Ontario is here to help. By connecting Ontarians with Registered Dietitians, users have access the best resource for healthy eating and nutrition information. ERO dietitians use the latest evidence to help people better understand their nutrition issues and help them make healthy choices.

The service is available in English, French, and over 100 other languages. TTY service is available for hearing impaired individuals. 1-877-510-5102 Registered Dietitians are available to answer your telephone calls 9am to 5pm, eastern time, Monday to Friday. The telephone centre provides service in both official languages, as well as accommodating other languages.

"Credible information on nutrition and healthy eating is key to good health. That’s why we’ve created the EatRight Ontario telephone service – to provide Ontarians with a new free resource that connects them directly with qualified individuals who can discuss healthy food choices and explain diet-related health risk factors,” said Health Promotion Minister Jim Watson.

Program Approximate Cost: 

Free to Ontario Residents

Funding Sources: 

Government of Ontario, Ministry of Health Promotion and Sport. This EatRight Ontario (ERO) service is sponsored by Dietitians of Canada, working with the Ontario Ministry of Health Promotion.

Strategies For Sustainability: 

The service has modeled many aspects of the successful Dial-a-Dietitian program in BC that has served that province for over 30 years. Registered Dietitians are viewed as the most trusted source of nutrition advice. They help to interpret the nutrition science so you can apply nutrition information in making daily food choices that fit individual lifestyles and preferences.

Impact Of Program: 

The centre receives calls from all over the province. Most of the calls are from the general public, but the service takes calls from health intermediaries as well. The majority of callers to date have been women, the group that traditionally has the highest interest in nutrition and are usually the caregivers for their spouse and the rest of the family, as well as for aging parents. Callers represent a variety of ages and include young adults with young families, middle-aged adults concerned with their health, and older adults with failing health.

Evaluation Tools: 

420 callers were interviewed
• 93% made a change they believe will help them eat more healthy
• 95% made a change that would improve their health
• 94% made a change that may reduce their risk for disease

Key Elements Towards Success: 

Making the right food choices can be difficult, especially with the busy, on-the-go lifestyle that so many of us have.

But now nutritional information from registered dieticians is just a phone call away. Eat Right Ontario is an information line focused on promoting healthy eating and disease prevention.
“Your service is marvellous; when you read information on the Internet or in the media you never know if it is accurate, it is important that we have a readily accessible, free service like yours to go to for reliable information."

Challenges To Meet Them: 

Promotion of the project. Many health clinics, school boards, medical centers all promote this service.

Length and Stage of Project: 

This program began in 2007.

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